White-Glove Dispatch
Shipping & Delivery Policy
We treat every parcel with utmost reverence. All ORNEXA orders are packed in tamper-proof signature velvet boxes and dispatched with 100% transit insurance across all pincodes in India.
Delivery Timelines by Region
2 – 4 Days
Express air courier delivery to Bangalore, Mumbai, Delhi NCR, Chennai, Hyderabad, Kolkata, and Pune.
4 – 6 Days
Doorstep delivery across Tier 2, Tier 3 cities and regional postal codes via Bluedart and Delhivery.
5 – 7 Days
Selected bridal temple haarams and bespoke custom pieces require artisan finishing before dispatch.
Personalized Video Quality Inspection
Before your parcel is sealed, our team records a personalized 360° close-up video of your pieces under natural atelier light. This video and the shipping airway bill (AWB) are shared directly with you on WhatsApp so you know exactly what to expect.
Frequently Asked Questions About Delivery
Are shipments insured?
Yes. Every order is fully insured against theft, loss, or damage during transit until you sign for delivery.
Is there any shipping charge?
Shipping is completely complimentary for all prepaid orders across India.
How do I track my delivery?
Once dispatched, a live tracking link is sent directly to your registered WhatsApp number and email. You can also message our team at any time for status updates.
Tracking an ongoing order?
Share your order details or SKU on WhatsApp for instant tracking.