Frequently Asked Questions

Yes. Our dailywear pieces are crafted using hypoallergenic base metals bonded with high-micron 18K gold and a protective anti-oxidation sealant. They are resistant to water, perspiration, and humidity without green skin or black discoloration.

Simply browse our collection and click 'Order on WhatsApp' on any piece. A pre-filled message with the exact product name, SKU, and price opens in WhatsApp (+91 83300 31717). Our styling team confirms availability, shares live video verification, and provides secure payment links or COD confirmation.

Our South Indian heritage pieces feature artisanal brass and copper cores, 24K antique matte gold plating, authentic ruby-pink and emerald-green kemp stones, and natural or hydro pearls, capturing the richness of traditional heirloom temple ornaments.

100%. All ORNEXA pieces are strictly nickel-free, lead-free, and hypoallergenic, making them completely safe for daily wear even on sensitive skin.

Metro orders (Bangalore, Mumbai, Delhi, Chennai, Hyderabad) arrive within 2 to 4 business days. Other regions take 4 to 6 business days. Handcrafted-to-order temple pieces take 5 to 7 days. Shipping is complimentary across all Indian pincodes.

Yes! For weddings, bridesmaids sets, or custom lengths, you can chat directly with our design atelier on WhatsApp. We can customize gemstone colors, haaram lengths, and coordinating jhumkas.

Every piece arrives in our signature ORNEXA luxury velvet-lined jewellery box, accompanied by a microfibre polishing cloth and a certificate of authenticity — ready for gifting or safe personal keeping.