Trust & Transparency
Returns & Exchanges
We want you to be completely delighted with every piece that arrives in your hands. Because our collections are handcrafted with fine stones and precious coatings, we have established a clear, respectful exchange framework.
Pre-Dispatch Quality Assurance
To share live video updates of quality inspections and AWBs directly via WhatsApp upon request.
Report Within 24 Hours
In the rare event that a piece arrives damaged in transit or defective, please contact our team within 24 hours of delivery.
Share Unboxing Media
Send a brief video of the unboxing and photo of the issue to our WhatsApp (+91 83300 31717) with your order reference.
Immediate Replacement
Upon verification, we schedule a reverse pickup at our expense and dispatch a brand new piece or issue an atelier store credit.
Eligible for Exchange
- ✓Pieces with transit breakage, loose stones, or clasp malfunction reported within 24 hours.
- ✓Incorrect item dispatched by error.
- ✓Items in their original unworn condition with tags and velvet packaging intact.
Non-Exchangeable Items
- ✕Customized bridal orders or pieces made to bespoke dimensions.
- ✕Items altered, worn, or exposed to perfumes, pool chlorine, or cleaning chemicals.
- ✕Requests made after the 24-hour delivery inspection window.
Need assistance with an exchange or repair?
Our support specialists will resolve your inquiry within 2 business hours.